Press Ganey Survey Results
Outpatients
Mean Trend Analysis
	Jul-Sep	Oct-Dec	Jan-Mar		OTHER
Item	2007	2007	2008		HOSPS
Overall	90.6	91.3	92.0		91.2
Registration	90.4	90.8	91.2		90.2
Facilities	89.9	90.1	90.3		88.6
Test & Treatments	92.2	92.4	93.7		93.3
Personal Issues	90.4	90.4	91.6		91.1
Care Assessment	91.9	92.7	93.3		92.9
	BLUE - DMH Higher than Other Hospitals