| Press Ganey Survey Results | ||||||
| ECC | ||||||
| Mean Trend Analysis | ||||||
| Jul-Sep | Oct-Dec | Jan-Mar | OTHER | |||
| Item | 2007 | 2007 | 2008 | HOSPS | ||
| Overall Facility Rating | 79.1 | 79.6 | 80.8 | 81.4 | ||
| Arrival | 76.1 | 77.7 | 79.5 | 77.3 | ||
| Nurses | 82.9 | 81.4 | 82.2 | 83.7 | ||
| Doctors | 78.9 | 79.4 | 82.0 | 83.3 | ||
| Tests | 83.6 | 84.0 | 85.2 | 85.6 | ||
| Family or Friends | 80.9 | 83.4 | 83.0 | 84.0 | ||
| Personal/Insurance Info | 86.5 | 86.4 | 86.4 | 85.6 | ||
| Personal Issues | 71.1 | 72.0 | 73.8 | 75.9 | ||
| Care Assessment | 74.8 | 77.7 | 77.8 | 79.3 | ||
| BLUE - DMH Higher than Other Hospitals | ||||||
|
|
||||||