| Press Ganey Survey Results | ||||||
| ECC | ||||||
| Mean Trend Analysis | ||||||
| Jan-Mar | Apr-Jun | Jul-Sep | OTHER | |||
| Item | 2007 | 2007 | 2007 | HOSPS | ||
| Overall Facility Rating | 83.2 | 81.6 | 79.5 | 81.7 | ||
| Arrival | 81.9 | 80.8 | 76.1 | 78.1 | ||
| Nurses | 83.4 | 84.0 | 83.1 | 84.1 | ||
| Doctors | 81.2 | 81.9 | 78.5 | 83.7 | ||
| Tests | 88.7 | 81.9 | 83.6 | 85.2 | ||
| Family or Friends | 84.9 | 84.7 | 80.9 | 84.3 | ||
| Care Assessment | 80.0 | 79.5 | 74.5 | 80.1 | ||
| Personal Issues | 78.1 | 78.6 | 74.3 | 76.4 | ||
| Personal/Insurance Info | 89.4 | 85.1 | 86.5 | 85.7 | ||
| BLUE - DMH Higher than Other Hospitals | ||||||
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